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Even in this rapidly changing world of retail, one of the keys to customer satisfaction is one of the most basic: on-shelf availability (OSA). As a consumer myself, I know the disappointment of arriving at a store only to find … Continue reading
Tag Archives: logistics
Change You Can Count On
In a time when resources are tight and new sales even tighter, something has to give. The forecast for retail growth is flat or slow at best. Even the mode of operation for retail is changing before our eyes. Consider … Continue reading
Mobile Commerce Trend Magnifies Retail’s Out-Of-Stock Problem
One of the top trends in today’s retail industry is the increased usage of multiple channel consumption, specifically with mobile devices. Unfortunately for retailers, this trend can magnify the common inventory distortion problems of out-of-stock (OOS) and on-shelf availability.
The Journey to Growth and Profitability
Business growth within the retail industry means constantly analyzing multiple aspects of the company in order to transform day-to-day operations into end-to-end capabilities. The retail organization must look at several variables in order to gauge where they are in the … Continue reading
Butchering Profits
Within any grocer, the meat department tends to have high margins, while at the same time experiencing high losses relative to other departments. This is due to the nature of the product, being highly sensitive and perishable, therefore spoilage and … Continue reading
Big Data – Insights to a Competitive Advantage
It is commonly thought that data is the foundation of information, and information is knowledge. Yet to gain true insight, large quantities of data may be needed. Today, big data is a term increasingly being used to describe the massive … Continue reading
Inventory Distortion – Part 2: Overstock: How much is too much?
Inventory distortion is an issue that can be analyzed and attacked from many different angles. It can develop from a number of sources, including distortions at the vendor level, or non-compliance and process failures at the POS. Attempting to ensure … Continue reading
Big Ideas at the Big Show
Last week more than 1000 companies, from all over the world, representing different areas of retail came together for the 101st NRF Big Show in New York City to share ideas, innovations and information. Covering several days, NRF showcased the … Continue reading
Retail Grocery in 2012 and Beyond
The traditional ways of looking at retail profitability considers customer purchasing behaviors as well as product costs, costs to serve the customers, operational expenses and other such factors. Grocers profitability is affected even more by secondary factors, typically related to … Continue reading
Who owns profitability in retail?
It is not uncommon for success to be shared in retail when times are good, especially when profitability has increased for the organization. However, when profitability drops, fingers are always pointing, but who gets the blame? When trying to understand … Continue reading