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The traditional ways of looking at retail profitability considers customer purchasing behaviors as well as product costs, costs to serve the customers, operational expenses and other such factors. Grocers profitability is affected even more by secondary factors, typically related to … Continue reading
Author Archives: David Even-Haim
Culture vs Technology in the Fight against Retail Shrink
The industry-wide affliction generously referred to as “shrink” seems destined to remain a permanent financial headache for retailers. Typical shrink/loss rates of 1-2% may sound insignificant to those outside the industry, but these percentages mean that U.S. retailers stand to … Continue reading
Multichannel Retailing: Profit Enhancement – Part 2
In the first section of this blog, we addressed the natural flow of multichannel logistics. But what about reverse flows? Customer returns are one of the major advantages of multichannel over traditional e-commerce. However, simpler returns lead to a higher … Continue reading
Multichannel Retailing: Profit Enhancement – Part 1
The days of the single channel for retail are in the past, with complex forms of multichannel retailing as a growing trend. One major reason this matters is that retailers report customers’ spending at a multichannel retail seems to be … Continue reading