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The economic downturn impacted your company and your department. You’ve probably lost staff and budgets have been trimmed. However, you’re still expected to deliver results at equal or better than previous.
Author Archives: Francis Clark
Change You Can Count On
In a time when resources are tight and new sales even tighter, something has to give. The forecast for retail growth is flat or slow at best. Even the mode of operation for retail is changing before our eyes. Consider … Continue reading
Applying Pattern Technology
Our initial discussion was to understand pattern seeking technology. Now, let’s discuss how pattern seeking technology can be used to answer possibly the biggest questions in retail today: “When do we know, what we don’t know?”, and “How do we … Continue reading
Understanding Pattern Technology
Until recently, there has been one largely preferred methodology for detecting exceptions in retail: Exception Based Reporting, or “EBR”. But to be perfectly honest, EBR focuses on the exceptions within Exception Based Reporting, or what I will refer to as … Continue reading
Process is too often ‘assumed’ to be correct and working
The main reason employees are so resistant to new systems is that every new process will mean more reports. We all know that store level employees are already inundated with more reports then they can handle. Any time I meet … Continue reading
Excellence in the Ordinary – Part 1: Reducing Loss
We make a great deal of assumptions in retail operations about how effective our associates are performing, responding to the needs of the business, and complying with company policies and procedures. Assumptions are often made that business is progressing as … Continue reading